Frequently Asked Questions

Have questions that aren't below? Contact our team for support.

Order Information

When will my order ship?

It is our commitment to deliver in your order to you as quickly as possible. Orders are processed Monday - Friday. We have a 1-2 day order processing time depending on the time of day you order. Delivery is approximately 1-5 days depending on the shipping service selected during checkout.

How does the Bundle and Save work?

When you add three or more items to your cart, a 15% discount will automatically apply in the check out.

Returns and Exchanges

What is your return policy?

Complimentary Shipping and Free Returns on all order starting January 6th 2021. 

Complimentary returns apply to U.S. shipping only and does not apply to shipping outside of the U.S. 

We want you to love your Baobab Polo Shirt. Therefore, in the rare case that you are not satisfied with your purchase. BAOBAB offers 90 day return starting the date of purchase. 

How to initiate a return

To initiate your return, please visit The BAOBAB Returns Center and enter in your order number and zip code to proceed.

In order to process your return, we will send you a return shipping slip for you to use to mail your shirt back to our shipping center.  After the shirts have been received and successfully inspected we will issue your refund.

Exchanges and Returns outside of the U.S.

Orders and deliveries placed outside are eligible for returns only. The shipping label and cost of the return is the responsibility of the returnee. BAOBAB will refund the original payment method on file 48-72 hours after the item has been returned in unused condition. You can return you item to: 

Returns c/o BAOBAB Clothing
C/o Lorry Industries
95 Walsh Way, Building 1
Denton, MD 21629

Please email to inform us of your return, along with your order number. 

Undeniably Better: Our 90 Day Guarantee

Keep the shirt for 90 days if you don't love your BAOBAB shirt - send it back to us and we'll refund your purchase cost.  It's just that easy